LAST UPDATED February 23, 2025
Refund Policy

1.1 Refunds and Cancellation

All payments for Captivation Hub or for services provided via Captivation Hub are in USD and are non-refundable. You can cancel your monthly contract at any time, but all previous payments are non-refundable and will not be pro-rated. All annual payments are also non-refundable and will not be pro-rated.

If you decide to cancel your Captivation Hub membership, you will lose access to any and all data inside the app.captivationhub.com ecosystem, which includes, but is not limited to; Captivation Hub Funnels designs, Captivation Hub Support Calls. You will be removed from the Captivation Hub Facebook Group.

Refunds will not be granted outside these windows from the date of initial purchase, for any reason.

If you wish to cancel your Captivation Hub subscription (including subscriptions for services) at any time, you must submit a cancellation request to us via our support email address [email protected].

Invoices for Captivation Hub can be requested at any time by emailing [email protected].

1.2 No Refunds for Phone Number and Messaging Service Charges

Phone Number Purchases & Subscription Fees

Any phone numbers purchased through Captivation Hub are non-refundable once activated. Monthly fees associated with maintaining a phone number are non-refundable, even if the number is later removed from the account.

SMS, Call, and Messaging Charges

All SMS, voice call, and messaging charges incurred through Captivation Hub’s automation and workflow features are non-refundable, regardless of whether messages were sent to legitimate contacts or triggered by bots. Users are responsible for monitoring their workflows and securing public forms to prevent excessive charges due to bot activity.

Liability for Unauthorized or Fraudulent Activity

Captivation Hub does not issue refunds for charges resulting from bot activity, unauthorized submissions, or public exposure of workflow automation links. Customers acknowledge that if a workflow is publicly accessible, any entity, including bots, may interact with it, leading to potential charges that remain the responsibility of the account holder. It is the user's responsibility to implement preventative security measures, such as CAPTCHA, double opt-in verification, and messaging restrictions to limit unwanted interactions.

Disputing Charges

If a customer believes they have beenwrongly charged due to a system error (not workflow configuration or public access issues), they must submit a written dispute to Captivation Hub within 7 days of the charge appearing on their account.Captivation Hub will review the dispute and determine if an adjustment is warranted, but refunds are not guaranteed.

1.3 Subscription Terms and Automatic Payment

A Captivation Hub user is responsible for paying all sums due to Captivation Hub in connection with their monthly or yearly subscription in accordance with these Terms. Every calendar month or year, your account will be charged up to the subscription fee plus applicable tax for the following month’s subscription, together with any other fees for the following month’s subscription plus any accumulated charges for the past period (collectively, “Fees”). Failure by the Captivation Hub user to use any of the services available through the service provided by Captivation Hub does not relieve the Captivation Hub user of their payment obligations under these Terms.

Potential users can pay by credit card. Payment details shall be collected by us through our secure financial data collection mechanism. You acknowledge and agree that we hold data relating to the transaction, including the last four digits and the expiration date of the card used to purchase the products or services together with details on when payment is due. You further acknowledge and agree that payments are due on a recurring basis in accordance with the payment terms for the specific service purchased (unless the subscription is cancelled in accordance with these Terms) and therefore authorize the automatic payment collection terms applicable to that specific service (e.g., on a monthly or yearly basis and for a specific amount).

1.4 Failed Monthly or Annual Payments

If you are delinquent on your payments, please be advised we will delete the account and any subsequent funnels associated with the account after 7 days of delinquency.

1.5 Access to Captivation Hub Ecosystem: including all Digital Assets, Funnel Builds, Automations, and Training Materials

With your membership to app.CaptivationHub.com, you’ll receive access to our exclusive Captivation Hub-only Digital Assets, Training Materials, CRM Pipelines, and Funnel-related Data tracking tools. This access specifically includes, but is not limited to; Captivation Hub funnel designs, Captivation Hub Emails, Captivation Hub Automations, and the Captivation Hub Support Calls at no extra cost. We retain the Trademark and Copyrights on Captivation Hub Funnel Designs. All of these materials are only permitted for use within Captivation Hub, exclusively for current Captivation Hub members only.

This means that everything inside the Captivation Hub Ecosystem (app.CaptivationHub.com) is non-transferable to any other Captivation Hub ecosystem, or any other outside ecosystem or funnel builder. The use of Captivation Hub training materials outside of Captivation Hub membership or sharing of any kind without our consent is strictly prohibited. In addition, the Captivation Hub Support calls are for current Captivation Hub only.

If you decide to cancel your Captivation Hub membership, you will lose access to any and all data inside the app.CaptivationHub.com ecosystem, which includes, but is not limited to; Captivation Hub Funnels designs, Captivation Hub Support Calls. You will be removed from the Captivation Hub Facebook Group.

Domain Transfers and Renewals

Domains purchased through Captivation Hub are non-refundable once registered.
Customers may request a domain transfer after the ICANN-mandated 60-day lock period has passed.

It is the customer’s responsibility to notify support
in writing
([email protected]) if they wish to transfer or retain a domain after cancellation of their account.

To avoid renewal charges, customers must notify Captivation Hub at least
40 days before the domain’s expiration date, as domain renewals may be processed automatically by the registrar during that window.

Captivation Hub is responsible for submitting the domain renewal cancellation request on the customer's behalf, but cannot guarantee prevention of renewal charges if the request is received after renewal processing has begun.

Domains that are not transferred or renewed before their expiration date may be forfeited and become unavailable.

If you have questions about our Refund Policy, feel free to drop us an email at [email protected].