LAST UPDATED September 30th, 2023
Refund Policy

1.1 Refunds and Cancellation

All payments for Captivation Hub or for services provided via Captivation Hub are in USD and are non-refundable. You can cancel your monthly contract at any time, but all previous payments are non-refundable and will not be pro-rated. All annual payments are also non-refundable and will not be pro-rated.

If you decide to cancel your Captivation Hub membership, you will lose access to any and all data inside the app.captivationhub.com ecosystem, which includes, but is not limited to; Captivation Hub Funnels designs, Captivation Hub Support Calls. You will be removed from the Captivation Hub Facebook Group.

Refunds will not be granted outside these windows from the date of initial purchase, for any reason.

If you wish to cancel your Captivation Hub subscription (including subscriptions for services) at any time, you must submit a cancellation request to us via our support email address [email protected].

Invoices for Captivation Hub can be requested at any time by emailing [email protected].

1.2 Subscription Terms and Automatic Payment

A Captivation Hub user is responsible for paying all sums due to Captivation Hub in connection with their monthly or yearly subscription in accordance with these Terms. Every calendar month or year, your account will be charged up to the subscription fee plus applicable tax for the following month’s subscription, together with any other fees for the following month’s subscription plus any accumulated charges for the past period (collectively, “Fees”). Failure by the Captivation Hub user to use any of the services available through the service provided by Captivation Hub does not relieve the Captivation Hub user of their payment obligations under these Terms.

Potential users can pay by credit card. Payment details shall be collected by us through our secure financial data collection mechanism. You acknowledge and agree that we hold data relating to the transaction, including the last four digits and the expiration date of the card used to purchase the products or services together with details on when payment is due. You further acknowledge and agree that payments are due on a recurring basis in accordance with the payment terms for the specific service purchased (unless the subscription is cancelled in accordance with these Terms) and therefore authorize the automatic payment collection terms applicable to that specific service (e.g., on a monthly or yearly basis and for a specific amount).

1.3 Failed Monthly or Annual Payments

If you are delinquent on your payments, please be advised we will delete the account and any subsequent funnels associated with the account after 7 days of delinquency.

1.4 Access to Captivation Hub Ecosystem: including all Digital Assets, Funnel Builds, Automations, and Training Materials

With your membership to app.CaptivationHub.com, you’ll receive access to our exclusive Captivation Hub-only Digital Assets, Training Materials, CRM Pipelines, and Funnel-related Data tracking tools. This access specifically includes, but is not limited to; Captivation Hub funnel designs, Captivation Hub Emails, Captivation Hub Automations, and the Captivation Hub Support Calls at no extra cost. We retain the Trademark and Copyrights on Captivation Hub Funnel Designs. All of these materials are only permitted for use within Captivation Hub, exclusively for current Captivation Hub members only.

This means that everything inside the Captivation Hub Ecosystem (app.CaptivationHub.com) is non-transferable to any other Captivation Hub ecosystem, or any other outside ecosystem or funnel builder. The use of Captivation Hub training materials outside of Captivation Hub membership or sharing of any kind without our consent is strictly prohibited. In addition, the Captivation Hub Support calls are for current Captivation Hub only.

If you decide to cancel your Captivation Hub membership, you will lose access to any and all data inside the app.CaptivationHub.com ecosystem, which includes, but is not limited to; Captivation Hub Funnels designs, Captivation Hub Support Calls. You will be removed from the Captivation Hub Facebook Group.

If you have questions about our Refund Policy, feel free to drop us an email at [email protected].